Refund Policy Welcome, Trailblazer! As you venture through the stars aboard the Astral Express, we understand that even the most seasoned explorers might occasionally need to re-evaluate a purchase. Our Refund Policy is designed to ensure transparency and fairness while respecting the cosmic order of the digital realm. 1. General Terms All in-game purchases, whether for Stellar Jades, event passes, or other digital goods, are non-refundable once delivery is confirmed. By making a purchase, you acknowledge and agree that the content is instantly accessible and thus exempt from standard refund rights under digital product regulations. 2. Exceptional Circumstances In rare and exceptional cases, a refund may be considered if: The purchase was made unintentionally (e.g., duplicate orders). Technical issues prevented delivery or access to the purchased item. Unauthorized activity was detected on the account (after internal investigation). To initiate a request, contact our support team within 7 days of the transaction and include detailed information such as your UID, order ID, and proof of the issue. ⚠️ Note: Refunds are not guaranteed and are reviewed individually by our interstellar support officers. Abuse of the refund process may lead to suspension of in-game purchases or account penalties. 3. Platform-Specific Refunds If your purchase was made via a third-party platform such as Google Play, App Store, or Epic Games, their respective refund policies apply. Please contact their support channels directly for refund requests. 4. Subscription Services Monthly pass or subscription services (e.g., Express Supply Pass) are billed in advance. Canceling a subscription will stop the next renewal, but current benefits will remain active until the end of the billing period. No partial refunds are issued for unused time. 5. Chargebacks & Fraud Prevention Initiating chargebacks without contacting us first may result in permanent restrictions on your account. We actively collaborate with platform providers to prevent fraudulent activity.