Whether you’re stuck in a challenging Simulated Universe domain, have questions about your Trailblaze Level rewards, or simply want advice on building the perfect team for the current patch — our stellar support crew is here to help. Available 7 days a week, our mission control team is ready to assist you with anything from bug reports and platform sync issues to in-game events and character optimizations.
Need help recovering your account or accessing cross-save features? Want guidance on Light Cone mechanics, warp banner rotations, or just curious about upcoming events? You’re in the right place. At Honkai: Star Rail, we don’t just build games — we build communities. And every Trailblazer’s journey matters.
Our multilingual team of interstellar support agents is standing by to ensure your cosmic experience remains smooth, immersive, and worry-free. Because in a universe this vast, it's good to know someone has your back.